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Our People

Facilitation is an integral part of the Capable NZ process. Our facilitators are highly skilled. They help you to express your life and work experience, and present your completed projects to the best of your ability – so that you can gain the qualification you seek.

Our Capable NZ facilitators provide the guidance and support you need to create an integrated presentation that confirms your experience, skills and knowledge.

Cushla Donnelly, Facilitator

Cushla is based in Whangarei and has experience in health and tertiary education, focusing on quality management and assurance, strategic planning and, more recently, excellence. She worked for 4 years as a Manager at Bahrain Polytechnic and during her time overseas attended USA based training as a Baldrige Foreign Examiner. Cushla works with learners completing the Bachelor of Applied Management.

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Glenys Forsyth, Acting Head of School / Facilitator

photo GlenysFosyth


Dr Glenys Forsyth is based in Waimate but provides facilitation to learners throughout New Zealand. She holds a Postgraduate Certificate in Tertiary Teaching and a PhD completed in 2010. She attained a first class honours degree in Physical Education. Her experience includes academic moderation, programme coordination and lecturing. She also volunteers for a number of disability action and support organisations.

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John Franklin, Learning Facilitator and Assessor

John is a Learning Facilitator and Assessor at Capable New Zealand. He has many years of one to one experience in tertiary education, supervision, mentoring, and ministry. His focus is to help people articulate their knowing, name their aspirations, and achieve their goals. John is a licenced MBTI practitioner, a TESOL instructor, and has a private practice in professional supervision. His research is in Literacy and Employment, and Communication.


Field(s) of Expertise

English Language, Literacy and Employment, and Communication


Qualifications BA, ThM, DMin, Cert TESOL

Location Dunedin

Work Phone 03 972 7052

Mobile number 021 708 991

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Glenys Ker, Programme Leader of Undergraduate Programmes

photo GlenysKer

Glenys works as a facilitator of learning at Capable NZ. She helps people articulate their skills, knowledge and attitudes gained from work-based experiences then apply them towards a qualification. She also helps people undertake new learning to gain a qualification through Capable NZ’s independent learning pathways. Glenys runs her own business, Career Fit, specializing in work/life coaching and all aspects of career planning. She brings a diverse employment background to her career practice, with significant experience in teaching at secondary school, polytechnic and university level, as well as roles in senior management. Glenys works with elite athletes, people in transition (redundancies, career change, back to work and personal development) and organisations. She supports and coaches people in personal effectiveness, work/life balance, 360 reviews and professional development planning. Glenys also teaches in the School of Social Services in the Career Practice stream. She is the local Chairperson for the Otago/Southland Career Development Association of NZ and enjoys speaking at events about transition, leadership, elite performance and adult learning.


Field(s) of Expertise

Education, Management and Leadership, Elite Sports Performance, Career Development, Assessment of Prior Learning, Work-Based Learning, Adult Learning


DocProfStudies (Adult Learning) – completion 2017, Master of Career Development, Bachelor Applied Management (Strategic Management), Graduate Diploma in Career Development, Graduate Certificate in Teacher Education, Graduate Certificate in Elite Performance, Dip Tchg, Diploma in Commerce

Location Dunedin

Work Phone 0800 762 786

Mobile number 021 445 369

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Hadiyyeh Zohoori-Dossa, Learning Facilitator, Assessor, Academic Mentor

photo Hadiyyeh Zoohori Dossa

BSc. in Computer Science; MSc. In Nutrition; MSc. in Counselling


Hadiyyeh Zohoori-Dossa has been an IT Project Manager/Business Analyst for over 30 years. Realising that she wanted to be more directly involved in improving people's quality of life, she switched part-time to Health by obtaining her Masters in Nutrition in 2003 and Masters in Counselling in 2009. Now, Hadiyyeh’s holistic counselling practise and service within the South Auckland community gives her great satisfaction. Hadiyyeh’s research interests include nobility development, holistic education, powers of the mind and the prevailing spiritual revolution. Hadiyyeh is passionate about helping herself and others to polish hidden gems of nobility and put them into practice in all spheres of social interaction – personal transformation leading to societal transformation. She believes that education should be holistic and can be gained in the school of life by attaining glimpses into reality which can be shared with others. “Man, the noblest and most perfect of all created things, excelleth them all in the intensity of this revetion, and is a fuller expression of its glory” (Baha'u'llah, 1978, p. 178).


Fields of Expertise
Applied Management, Information Technology/Systems/Services, Social Services.


Location Auckland
Mobile 021 037 2456

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Heather Carpenter, Facilitator

Dr Heather Carpenter is a Careers Consultant and counsellor with over 15 years experience in education and private practice. Her PH.D research is in Career Management. It examined the careers of older workers (over 45 years)  in depth and focused on identifying the effective career management skills and behaviours that sustain career progress and satisfaction in the 21st century environment.  She has also been involved in designing and producing many career programs; and in developing and writing programmes for tertiary institutions. She is a writer and lecturer for the Career Practice strand of the Bachelor of Social Services degree at Otago Polytechnic.
Her book, The Career Maze - guiding your children towards a successful future was published in July 2008, followed by Your 21st Century Career - new paths to personal success, in July 2010. 

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John Gualter, Facilitator

photo John Gualter


Hi I'm John Gualter, I work for CapableNZ mainly in the areas of Applied Management, NDBCS, Social Services, sport.  I reside in Wellington with my partner and two teenage kids Toby and Meg. I was born and raised in the South Island and went to school in Geraldine. From 1986 - 2010 I was in the NZ Police in Wellington, Porirua and surrounds as a Detective Sergeant in all Investigative roles and responsibilities.  From 2006 - 2010 I was a trainer at the RNZPC, for all investigative senior courses both internal and external. I teach and play music professionally, and consult in the areas of investigation and security. I thoroughly enjoy working for CapableNZ, enjoy learning and the interaction with the CapableNZ learners.


Qualifications Bachelor of Applied Management (Strategic Management), Bachelor of Music (Jazz Performance - Saxophone), Diploma in Contemporary Policing
Mobile 0274820573


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Jo Kirkwood , Facilitator, Doctor of Professional Practice (DPP) Coordinator

photo Jody Anne Kirkwood


Dr Jo Kirkwood has been working in higher education in New Zealand for the past 18 years. She is experienced in teaching at the undergraduate and postgraduate levels, and has particular interests and expertise in facilitation, academic mentoring and assessment at the Masters and Doctoral levels. In her early career, Jo worked as a Policy Advisor at the Ministry of Commerce (now MBIE) where she was involved as auction manager for the world’s first internet auction of radio spectrum. Jo graduated with her PhD from the University of Otago in 2004. Her thesis was focused on gender differences in motivations for entrepreneurship. Jo’s present research interests are around women entrepreneurs/mumpreneurs, Tall Poppy Syndrome and its impact on entrepreneurs and sustainable entrepreneurs/ecopreneurs. Jo’s work is widely published in academic journals and textbooks, and practitioner publications such as NZ Business and NZ Entrepreneur. Jo currently works primarily with learners in the Master of Professional Practice and is based in Dunedin.


Gabriel, C.-A., Kirkwood, J., Walton, S., & Rose, E. (2016). How do developing country constraints affect renewable energy entrepreneurs? Energy for Sustainable Development, 35, 52–66.

Kirkwood, J. (2016). How women and men business owners perceive success. International Journal of Entrepreneurial Behavior & Research,22(5), 594-615.

Kirkwood, J.,Baucus, M., & Dwyer, K. (forthcoming). Ethics in entrepreneurship education – the case of a student start-up entrepreneur. Journal of Business Ethics Education.

Kirkwood, J.,Dwyer, K., & Walton, S. (forthcoming). An ecopreneurs growing resilience after a series of earthquakes - the case of Just Organic Limited. Journal of Enterprising Communities: People and Places in the Global Economy.

Zahraie, B.,Everett, A., Walton, S. & Kirkwood, J. (2016). Environmental entrepreneurs facilitating change toward sustainability: A case study of the Wine Industry in New Zealand. Small Enterprise Research, 23(1), 39-57.

Gabriel, C.-A.& Kirkwood, J. (2016). Business models for model businesses: Lessons from renewable energy entrepreneurs in developing countries. Energy Policy, 95, 336–349.

Cornwall, J., Kirkwood, J., Clark, G., Silvey, S., Appleby, R., Wolkenhauer, S., Panjabi, J., Gluyas, E., Brain, C., & Abbott, M. (2015). Does a novel four-week, intensive entrepreneurship course alter perceived entrepreneurial ability or knowledge, entrepreneurial intent, or facilitate further entrepreneurial study? An assessment of the SEED programme. Special Issue on “Innovative Pedagogy in Entrepreneurship”. Industry and Higher Education, 29(5), 397-404.

Gray, B., Duncan, S., Walton, S., & Kirkwood, J. (2014). Encouraging sustainable entrepreneurship in climate-threatened communities: A Samoan case study. Entrepreneurship and Regional Development, 26(5-6), 401-430.

Kirkwood, J., Dwyer, K., & Gray, B. (2014). Students' reflections on the value of an entrepreneurship education. The International Journal of Management Education, 12(3), 307-316.

 Kirkwood, J., & Walton, S. (2014). How green is green? Ecopreneurs balancing environmental concerns and business goals. Australasian Journal of Environmental Management, 21(1), 37-51. DOI: 10.1080/14486563.2014.880384.

Zamanzadeh, V., Roshangar, F., Fathi-Azar, E., Valizadeh, L., & Kirkwood, J. (2014).

Experiences of newly graduated nurses on strategies of gaining self-confidence during their initial work: A qualitative study. The Journal of Nursing Research, 22(4), 283-291. doi:10.1097/jnr.0000000000000050

Walton, S., & Kirkwood, J. (2013). Tempered radicals! Ecopreneurs as change agents for sustainability - an exploratory study. International Journal of Social Entrepreneurship and Innovation, 2(5), 461-475.

Kirkwood, J.(2012). Family matters: Exploring the role of the family in the new venture creation decision. [Special Issue: Family Firms and Entrepreneurship: Contradictions or Synonym?]. Journal of Small Business and Entrepreneurship, 25(2), 141-154.

Kirkwood, J., & Harris, P. (2011). Beyond business: One local government’s efforts to help business owners with succession planning. Small Enterprise Research, 18(2), 130-142.

Gray, B., & Kirkwood, J. (2010). Issues in experiential entrepreneurship education – Introduction to the Special Issue. International Review of Entrepreneurship, 8(1), 3-18.

Kirkwood, J., & Walton, S. (2010). How ecopreneurs’ green values affect their international engagement in supply chain management. Journal of International Entrepreneurship, 8, 200-217. DOI 10.1007/s10843-010-0056-8

Kirkwood, J., & Walton, S. (2010). What motivates ecopreneurs to start businesses? International Journal of Entrepreneurial Behaviour and Research,16(3), 204-228. doi: 10.1108/13552551011042799

 Kirkwood, J. (2009). Spousal roles on motivations for entrepreneurship: A qualitative study in New Zealand. Journal of Family and Economic Issues, 30(4), 372-385.

 Kirkwood, J. (2009). Motivational factors in a push-pull theory of entrepreneurship. Gender in Management: An International Journal, 24(5), 346-364.

 Kirkwood, J. (2009). To grow or not? Growing small service firms. Journal of Small Business and Enterprise Development, 16(3), 485-503.

 Kirkwood, J. (2009). Is a lack of confidence hindering women entrepreneurs? International Journal of Gender and Entrepreneurship, 1(2), 118-133.

 Kirkwood, J., & Gray, B. (2009). From entrepreneur to mayor: Assessing the impact of the founder's changing reputation on Hubbard Foods Ltd. Australasian Marketing Journal, 17, 115-124.

Kirkwood, J., & Tootell, B. (2008). Is entrepreneurship the answer to achieving work-family balance? Journal of Management and Organization, 14(3), 285-302.

Kirkwood, J., & Walton, S. (2008). Seeing the (green) light. NZ Business, 22(10), 41-42.

Kirkwood, J. (2007). Igniting the entrepreneurial spirit: Is the role parents play gendered? International Journal of Entrepreneurial Behavior and Research, 13(1), 39-59.

Kirkwood, J. (2007). Tall poppy syndrome: Implications for entrepreneurship in New Zealand. Journal of Management and Organization, 13(4), 366-382.

Kirkwood, J. (2007). To grow or not to grow? NZ Business, 21(2), 40-41.

Kirkwood, J. (2007). Cutting down our tallest poppies. NZ Business, 20(3), 16-17.

Kirkwood, J., & Campbell-Hunt, C. (2007). Using multiple paradigm research methodologies to gain new insights into entrepreneurial motivations. Journal of Enterprising Culture. 15(3), 219-241.

Kirkwood, J., & Ruwhiu, D. (2003). Growth at Hubbard's Foods? Journal of the Australian and New Zealand Academy of Management, Special Edition Management Cases, 9(2), 48-58. Cases, 9(2), 48-58.


Qualifications B Com(hons), MCom PhD

Location Dunedin


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James Harrison, Facilitator

photo JamesHarrison


James is based in Auckland and brings a wealth of experience from both the academic and business worlds. He is currently undertaking a PhD in Education, and holds an MBA from Victoria University, Melbourne, and a Bachelor of Science Honours Degree in Applied Physics from the University of Warwick, UK. He completed his Certificate in Adult Education with Unitec Polytechnic in Auckland, and his experience includes the role of Executive Principal for the NZIE Auckland campuses and the development and delivery of business diploma papers with blended and project-based learning.

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Margy-Jean Malcolm, Facilitator

photo Margy Jean Malcolm

Margy-Jean Malcolm’s teaching, research, voluntary and consultancy work is informed by a lifetime involvement in community development, from local neighbourhood work to central government policy. She has held roles in leadership, management, and governance in a wide variety of not for profit sector organisations. Margy-Jean facilitates learning for people working in or with communities and community organisations. She is a mentor to individuals and organisations and was a Senior Lecturer on Unitec NZ’s former Graduate Diploma in Not for Profit Management. Margy-Jean’s PhD study enabled her ‘Leadership as Learning’ practice framework to emerge from collaborative action research and her own reflective practice. The framework fosters deeper understanding of how to work with complexity and grow the leadership of everyone as active citizens. She is a grandmother, mother, aunty, daughter, neighbour, volunteer, pracademic, lifelong learner and active citizen, seeking a more just, caring and sustainable world.


Malcolm, M. J. (2015). Civil Society Leadership as Learning Amidst Complexity Third Sector Review, 21(2).

Malcolm, M. J. (2014). Civil Society Leadership as Learning. (PhD), Auckland University of Technology, Auckland. Retrieved from

Malcolm, M. J., Onyx, J., Dalton, B., & Penetito, K. (2014). Nonprofit Management Education Down Under: Challenges and Opportunities. . . Journal of Nonprofit Education and Leadership (JNEL).

Malcolm, M. J. (2011). Nonprofit management education as a site for collaborative leadership learning. Paper presented at the Benchmark 3.5 Conference, San Diego, CA.

Malcolm, M. J. (2010). Learning to play jazz: adaptive community leadership for turbulent times. Paper presented at the NZ Council of Social Services Conference, Dunedin, New Zealand.

Mirabella, R., Gemelli, G., Malcolm, M. J., & Berger, G. (2007). Nonprofit and philanthropic studies:International overview of the field in Africa, Canada, Latin America, Asia, the Pacific, and Europe. Nonprofit and Voluntary Sector Quarterly, 36(11), 110S - 135S. doi:10.1177/0899764007305052


Field(s) of Expertise

leadership development, community-led development, not for profit management, governance and organisational development, facilitation of adult learning and collaborative inquiry, qualitative research, complexity thinking



PhD; B.A. (Sociology); Graduate Diploma in Not for Profit Management; Diploma in Youth and Community Work

Location Dunedin

Phone 03 474 1990

Mobile 021 832 976


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Malcolm Macpherson, Facilitator

photo MalcolmMcPherson


Bsc, Post Grad Dip Sci, PhD


Malcolm Macpherson is a PhD Geologist , a past Mayor of Cental Otago District (three terms), a past member of the Southern District Health Board (four terms), and the Otago Polytechnic council (2005-2013). He is an elected member (and past chair) of the Central Lakes Trust, a $300m community funder in Central Otago and Queenstown-Lakes, and chairs several other community organisations, including the Alexandra Men’s Shed and the board of Central Stories Museum and Art Gallery. He is chairman of Central Otago Premium Fruit Ltd – an export brand owner intermediating in direct-to-consumer social media marketing in China – and a director of Centennial Health (2013) Ltd. He is a US-qualified Baldrige examiner, and has coached and consulted internationally and written widely on organisational excellence. He is a recreational studio furniture maker, and once made a living making furniture.

Malcolm is a current MPP candidate at OP with research interests in the practice of government, community leadership, and failure to govern.


Location Alexandra

Phone 03 448 9311

Mobile 0275 899 039


Fields of Expertise

Business excellence; leadership, governance and government; change and transformation; health (policy, management, and administration); community and economic development. Studio furniture making. Tertiary qualifications and publications in earth science.



Ker P and JM Macpherson, 2012. Striving for world class education performance: business excellence at Otago Polytechnic. World Business Capability Congress presentation

Macpherson JM and P Ker, 2012. Education fororganisational excellence – an innovative approach. World Business Capability Congress presentation

Macpherson JM and DW Lewis, 1978. What are you sampling? <> Journal of Sedimentary Research, 48, 1341-1344

Macpherson JM, 1978. Environmental Geology of the Avon-Heathcote Estuary.PhD thesis, 222 pages, University of Canterbury

Macpherson JM, 1979. Response to urbanization of the Avon-Heathcote Estuary. Environmental Geology 3, 23-27

Macpherson JM, 1981. Hydrology of Okarito Lagoon and the inferred effects of selective logging in Okarito Forest. NZ Jour of Marine and Freshwater Research 15(1), 25-39

 Macpherson JM, 2000. Performance Excellence in Education. Quality Network News 10(3)

 Macpherson JM, 2000. Performance Excellence in Early Childhood Education – the award-winning Auckland Hospital Staff Preschool. Retrieved from

Macpherson JM, 2000. Performance indicators in not for profits and the public sector. Retrieved from <>. Also published (with amendments and much better figures) in 2001 in Measuring Business Excellence 5(2) 13-17. 20 citations at 25 August 2015

Macpherson JM, 2002. Performance Excellence Principles – Drivers of Innovation in Public Sectororganisations. Local Government Conference presentation. Retrieved from

Macpherson JM, 2005. Performance Excellence in Local Government, The award-winning City Planning Group, Auckland City Council, New Zealand. Case Study. Retrieved from 

Macpherson JM, 2000 to 2015, feature columnist, QNewZ, the monthly magazine of the New Zealand Organisation for Quality





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Michael Simmons, Programme Lead

photo MichealSimmons

Michael Simmons is a Professional Development Consultant and Psychometrician specialising in the organisational application of the Myers Briggs Type Indicator; a psychometric assessment tool.  He holds a Bachelor of Commerce majoring in Management (University of Otago).  Michael joins the Capable NZ team after spending 10 years overseas as a business consultant, designing and delivering training solutions for some of the world's largest multinational corporations.  He specialises in designing and delivering learning solutions in leadership, management and team and personal development.  Michael uses his international experience and evidence-based research to create transformative and sustainable change in the organisations he works with

Field(s) of Expertise

Corporate leadership and management training 

Bachelor of Commerce (Otago University)
Myers Briggs Type Indicator Qualified Practitioner

Location Dunedin
Mobile 02108256087

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Kylie Ellis, Facilitator

photo KylieEllis


Kylie’s background is predominantly in business and she resides in Dunedin with her family.  She is a current Company Director and is still a dynamic business leader with over 16 years of experience running successful businesses in Dunedin and has a strong network and reputation as an entrepreneur within the business community.  Owning her own business gives Kylie a vast knowledge in industry expectations and the ever changing landscape of current business practice in NZ.


Kylie completed the APL pathway for Bachelor of Applied Management (Business Transformation and Change) back in 2011 and it completely changed her career pathway.  Kylie is a raving fan of the Capable NZ process and as a way of giving back to this process she became a Subject Matter Expert for the assessment panels then began facilitating learners in 2013.  She has not looked back since, this role is one of the most rewarding jobs she has ever had and feels immensely privileged to partner up with our learners to travel with them on their learning journey.


Kylie completed her Graduate Diploma in Tertiary Education in 2016 and completing 2 qualifications through the APL process has given her a wealth of knowledge of the process and invaluable insight for her learners.  Kylie is 100% learner driven and works with her learners to individualise their learning experience to suit their life/work commitments.  Her learners all feedback that they feel empowered, acknowledged, respected and Kylie helped them grow in their roles as managers and leaders through this process.

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Philip Alexander-Crawford, Facilitator

Philip lives in Whangarei with his family and his whakapapa is Maori, English and Scottish. His experience includes 20 years teaching in business and law papers, and he also practised law for 15 years. He sits on a number of NZQA and TEC working groups around Law, Maori qualifications and Maori achievement.

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Robyn Hogan, Facilitator

photo RobynHogan


Robyn joined Capable in July 2008, after three years as Academic Advisor at Otago Polytechnic. An Otago University Physical Education School graduate, she has spent most of her career in education related work, from a community-based freelance tutor to the Director of a national Design and Arts College, to systems auditing and programme analysis for NZQA.

In 2008, she completed the Graduate Certificate in Tertiary Learning and Teaching (GCTLT), gained largely through an APL process and from that moment on, she was sold on APL as an exciting and innovative learning tool. Subsequently, her role with Capable NZ has focused on GCTLT candidates as well as candidates in the field of social services including youth work, counselling, disability support, and career practice.


Robyn loves watching people learn, grow and develop, and relishes the challenge of guiding and supporting candidates as they wrangle recognised qualifications out of complex working lives.

Email Robyn
Raewyn Paviour, Facilitator and Academic Mentor

photo RaewynnePaviour



Registered Nurse and Midwife (UK trained); Bachelor of Viticulture; Quality Management Systems Auditor and National Certificate in Adult Education and Training L5


Raewyn Paviour has been a lecturer at Otago Polytechnic since 2005. She is a Capable NZ facilitator and academic mentor. Raewyn worked nationally and internationally as a midwife for 23 years. She has had senior midwifery roles in tertiary level maternity units and was a Lead Maternity Carer (LMC) in independent practice for 10 years. Raewyn retrained in 2000 and refocused her energies in the wine industry. She has managed a vineyard and has lectured in all things grape growing. In 2008, Raewyn qualified as an ISO 9001:2008 Quality Management Systems auditor and has worked as an independent auditor auditing the NZ Winegrowers Sustainable Winegrowing NZ (SWNZ) programme since. Raewyn has facilitated learning for the Bachelor of Applied Management, the Bachelor of Social Services and the Graduate Diploma in Professional Practice (OSH).


Location Central Otago (frequently in Dunedin)

Mobile 021735856

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Robin Day, Lead Assessor

Ph.D., Assessment of Prior Learning, 1992 - 1997, Flinders University, Adelaide Australia.  Diploma Social Sciences, 1986 - 1989, Massey University, New Zealand. B.Sc., Psychology, 1980 - 1984, University of Otago, New Zealand 


Having extensive experience in education with a passion for open learning and assessment of prior learning has led me to play a part in developing strategies that enable those who have not been able to access formal education for whatever reasons to be able to attain education, training and qualifications. I have a strong history of leading initiatives in these areas at Otago Polytechnic, nationally throughout New Zealand as well as international work in APL. 

I have a deep understanding of the learning process with learners placed at the centre. I believe the role of the teacher and institution is in reducing barriers to access to learning through innovate practices such as enabling credit for learning that has occurred through prior experience, formally and informally and through open learning.

 Access to quality education material is no longer the sole domain of educational institutions and the intersection of APL, OER and technologies that support learning, particularly related to practice to occur provide a rich opportunity for institutions to further develop mechanisms to enable this learning to be legitimised within formal qualification structures and frameworks. I currently hold a Commonwealth of Learning Chair in OER


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Steve Henry, Programme Manager Sustainable Practice

photo SteveHendry

Bachelor of Science with honours, Diploma in Teaching, Masters in Environmental Education


Steve Henry is a facilitator of change. He has worked across the education sectors training teachers in primary through to corporate organizational change. With a background in business consultancy, he has more recently developed learning programmes in Sustainable Practice which enable organisations and individuals to progress transformational change in their setting. As a public speaker, Steve has delivered keynotes in the future of education at conferences and at TEDx.


Field(s) of Expertise

Sustainable Development, Organisational Change, Strategic planning and implementation, Authentic leadership


Location Motueka

Mobile 021 705 873

Email Steve
Trish Franklin, Facilitator

photo TrishFranklin02


Trish is a learning facilitator and assessor for Capable NZ. Trish brings to this role a varied business background in publishing, management, organisational training and consulting as well as a passion for individual personal and professional development. She has significant experience in tertiary education in both academic and business development roles as well as experience in the social services sector.  She is a Licensed MBTI Practitioner and has a special interest in how personality differences impact working relationships and conflict resolution. Trish holds both governance and leadership responsibilities in the not-for-profit sector.



Sayers, J. & Franklin, T. (2008).  Culture Shock!  Cultural issues in a tertiary course using reflective techniques.  Journal of Reflective Practice, Vol X, No 1, February 2008, pp00-00


Franklin, T., Mackie, B. & Rigby, S. (2005). Barriers to effective Human Resource Measurement in New Zealand.  New ZealandJournal of Human Resources Management, Vol 5. Retrieved from


Franklin, T. & Mackie, B. (2004).  The dilemma of human resource measurement. In De Bruin, A & Palakshappa, N (Eds), Qualitative Research in Business Symposium: Proceedings [CD-ROM], December 3, Auckland.

Franklin, T., Mackie, B. & Rigby, S. (2004).  The cost of everything or the value of nothing? HR measurement within a multiple stakeholder environment.  20th Symposium of European Group for Organisation Studies (EGOS): Onlineproceedings, 1-3 July, Ljubljana, Slovenia. Retrieved 15December, 2004, from

Sayers, J., Franklin, T., & Keen, C. (2004, August). Learning about learning: The experiences of international students in asecond year human resource development course. Paper presented at the inaugural conference of The Internationalisation of Education in New Zealand: Successes, Challenges and Opportunities, Auckland.

Sayers, J., Franklin, T., & Keen, C. (2004).  Learning about learning: The experiences of international students in a second year human resource development course. In Moon, Y., Osman-Gani, A., Shinil, K., Roth, G., & Hunseok, O. (Eds), Human Resource Development in Asia; Proceedings of the 3rd Asian Conference of the Academy of HRD: November 21-23, Seoul, Korea.


Franklin, T. & Mackie, B. (2003). The dilemma of human resource measurement. In_A. Brown_(Ed.), 17th Annual Conference of the Australian and New Zealand Academy of Management (ANZAM): Proceedings [CD-ROM], December 2-5, Fremantle, WA. Fremantle, WA: ANZAM.


Ramsey, P.L., Franklin, T., & Ramsey, D. & Wells, R. (2002). Rethinking grades for sustainable learning. Innovations in Education and Teaching International 39 (2), 117-123.


Ramsey, P.L., Franklin, T., & Ramsey, D. (2000). On the job learning: Creating productive work environments. Palmerston North: Dunmore Press.


Qualification MA (Hons), ATCL (Speech & Drama), Dip. GT
Location Dunedin
Mobile 021 279 8343

Field(s) of Expertise
Publishing, management, organisational training, social services, professional development

Email Trish